Date(s) - 04/19/2017
6:00 pm - 8:30 pm
Mill Creek Country Club
“I Just Want My Teeth Cleaned!”
Difficult People. Excellent Verbal Skills.
Annual Joint Meeting with Hygiene Society
Social Hour: 6:00 pm to 6:45 pm
CE program: 7:30 pm to 8:30 pm
Meeting Planner: Judy Bangs 360-419-7444
No matter where you go or what you do, there will be difficult people. How do you deal with negativity, rudeness or bad behavior? Would you like to “get thru it” effectively and enjoy peace of mind? Then this webinar is for you! Whether the person is your doctor, co-worker or patient, you’ll benefit from these tips (and they work on family members also!) Should you be assertive, aggressive or introspective? While there’s not a ‘one size fits all’ answer, there are techniques that can benefit your practice.
• How to respond to anger and negativity with grace
• Steps to clarify boundaries and expectations
• Implement accountability systems for employees and yourself
• Learn crucial verbal skills for difficult conversations and confrontation